Warranty/Claims

From PERPWiki

Be sure to mention the filters on the claims list.

The Warranty Claim Process Flow

Here is a simplified version of a warranty claim process flow.

Client-side:

1. Customer files a warranty claim
2. Business receives and enters claim.
3. Claim is verified/corrected
4. Customer is authorized to return bad parts if needed
5. Returned parts are received
6. Customer account is credited, or replacement parts sent
7. Claim closed

Supplier Side:

1. Request made to vendor to return bad parts
2. Vendor RMA number added to claim
3. Bad parts sent to supplier
4. Replacement parts or credit received from supplier

This has been put into a flowchart that aided pERP development.

Main article: Warranty/Claims/Flow

Warranty - Setup - Issues - Registration - Claims - RMAs - Reports